How to Add Live Chat for Your WooCommerce Store Using Whatsapp
Do you desire to communicate directly with customers visiting your store to shop? You can easily do this by using the right tool. Adding a live chat option enhances the store’s performance and increases sales. As we all know, WhatsApp is a famous and easy-to-use platform for any online business because it helps customers contact you and leaves all the hassle behind.
In this article, we will help you guide through the easiest steps on how you can add live chat to your WooCommerce store sign WhatsApp. If you are an expert or a beginner wanting to configure, you will find our steps quite easy and simple to set it on your store. This will ensure you answer the question and guide customers, which results in better purchase limits and generates more revenue by satisfying the customers.
What is WhatsApp Order & Live Chat?
With the WhatsApp order and live chat, you can easily help customers ask questions about the relevant products available in your store. Additionally, using it provides the flexibility for customers to have service queries by having an online chat on WhatsApp.
Customers can efficiently order via WhatsApp or add inventory to their WhatsApp carts. This ensures the customer is fully informed and clear about the products and services by chatting through WhatsApp. Multiple custom options are provided to add live chat for your WooCommerce store using WhatsApp Order and Live Chat.
Why Add Live Chat For Your WooCommerce Store
Adding live chat to your WooCommerce store by using WhatsApp enhances the store sales rate and improves customer attention along with trust. Here are some examples of how you can use WhatsApp Order and Live Chat:
Be Responsive: Respond to the quotes as soon as possible to improve customer satisfaction and enhance the shopping experience.
Use Automated Message: Save time because of automated responses
Monitor Feedback: Set the chat setting and responses according to the customer feedback.
Characteristics Of WhatsApp Order & Live Chat
- Enable WhatsApp Chat, Cart & order icon
- Permit WhatsApp cart only for mobile users
- Configure the Add to WhatsApp button, including label, button background, and label colors
- Demonstrate WhatsApp Add-to-Cart-button for specific user roles/ guests
- Display the Add-to-cart button of WhatsApp for products & categories
- Conceal the price & standard Add to Cart button from the shop or product pages
- Keep a track record of all WhatsApp orders
- Simply preload product-specific information in a WhatsApp message
- Turn on Google Recaptcha on WhatsApp Order form
A Complete Guide To Add Live Chat For WooCommerce Store
Adding live chat for the WooCommerce store is easy; all you have to do is search for the right platform. This article provides easy methods for adding live chat, which creates trust in the market and enhances your customer shopping experience while generating sales.
Following are the posible easiest methods you can follow to add live chat in the WooCommerce store.
- By Koala Apps WooCommerce WhatsApp Order & Live Chat Plugin
- By WooCommerce WhatsApp Order & Live Chat Plugin programmatical
Method: 1 – Using The Plugin
Follow the given steps through which you can easily configure the live chat for WooComemrce in your store efficiently.
- Installation
- Configure General Settings
- Customize The WhatsApp Order Settings
Now, let’s go through the details of the plugin, which allows you to add live chat using the plugin.
Installation
To install the WhatsApp Order and Live Chat plugin by KoalaApps, follow these steps:
- Download the plugin .zip file from your WooCommerce account.
- Navigate to your WordPress Admin dashboard.
- Go to Plugins > Add New > Upload Plugin.
- Click on Choose File and select the downloaded .zip file.
- Click on Install Now.
- Once the installation is complete, click on Activate Plugin.
Configure General Settings
If you want to enhance your shop and increase sales, the WhatsApp feature is one of the best ways to do it. You can easily enable the WhatsApp chat, cart, and order options to help customers place their orders hassle-free. Along with this, insert a phone number with the country code.
The plugin allows you to open WhatsApp in a new tab and show the cart button on mobile only if needed. Additionally, you can effortlessly remove the add-to-cart button from pages such as products and shops and conceal the prices of the products if you want. The customizable order features of buttons, including order button text, background button color, and font, create clarity in the store layout and help attract customers.
These custom features give the store a top-notch look with custom characteristics that match the store to gain more customers and increase revenue.
Customize The WhatsApp Order Setting
Managing WhatsApp settings is a small task while using the plugin. All you have to do is go through a few custom options to customize the WhatsApp order settings efficiently. The plugin permits you to easily integrate custom text. Basically, using this plugin, the custom text is automatically included in the WhatsApp order message along with the cart information.
The plugin allows you to choose specific user roles to apply settings. You can easily select the desired information to receive, such as product price or title. Any one of the selected details will be preloaded in the cart message along with the product URL. The prices won’t be displayed if they are hidden from general settings.
You are given the flexibility to choose particular shop pages or products from the store where the WhatsApp button will appear. These customizations improve the overall store performance, satisfy customers, and build trust in the market so that customers will shop again.
Additionally, using this plugin, you can easily enable the Google reCaptcha field on the WhatsApp page according to your needs.
Method 2: Offer Free Shipping Using A Custom Code
Adding live chat to your account using WhatsApp might get a little bit tricky if you are using the custom code method. So here, for your ease, we are providing you with the custom code through which you will be able to add a live chat option to your WooCommerce store easily if you are not willing to use the plugin method.
Cursor cursor = getContentResolver().query(ContactsContract.Data.CONTENT_URI,
new String[] { ContactsContract.Contacts.Data._ID }, ContactsContract.Data.DATA1 + "=?",
new String[] { contactId }, null);
cursor.moveToFirst();
Intent viewContactIntent = new Intent(Intent.ACTION_VIEW, Uri.parse("content://com.android.contacts/data/" + cursor.getString(0)));
startActivity(viewContactIntent);
cursor.close();
PackageManager packageManager = context.getPackageManager();
Intent whatsappIntent = new Intent(Intent.ACTION_VIEW);
try {
String whatsappUrl = "https://api.whatsapp.com/send?phone="+ phoneNumber +"&text=" + URLEncoder.encode(messageText, "UTF-8");
whatsappIntent.setPackage("com.whatsapp");
whatsappIntent.setData(Uri.parse(whatsappUrl));
if (whatsappIntent.resolveActivity(packageManager) != null) {
context.startActivity(whatsappIntent);
}
} catch (Exception e){
e.printStackTrace();
}Do try it and boost your store while grabbing more customers’ attention, which helps you increase revenue.
Conclusion
Adding live chat for your WooCOmmerce store using WhatsApp can be tough for the owner if you do not go for the right platform or methods. Above in this article, we have provided two methods with easy-to-follow steps through which can be done so efficiently and there will be no hassle. Simply use the plugin or custom code method to add live chat to your store so that customers can have a better shopping experience that results in increased revenue, trust in the market, and customer satisfaction. Give it a try and see how your business gets a boost.
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