WhatsApp Order & Live Chat For WooCommerce

Highlights 

• Improve customer engagement by offering an instant communication channel 
• Increase trust by offering customer support through a WhatsApp chat widget 
• Improve sales and conversions by offering “Order Via WhatsApp” convenience
• Minimize users’ buying journey by offering a quick order processing system
• Enhance mobile optimization by allowing WhatsApp to order on mobile view 

Features 

• Enable customers to place orders via WhatsApp
• Get a separate cart & checkout page for WhatsApp orders 
• Add a WhatsApp chat option for your customers 
• Choose to display WhatsApp cart button only in mobile view 
• Enable Google reCaptcha field on WhatsApp cart page 
• Show WhatsApp Add-to-cart option on all or specific:
  • Products 
  • Categories 
• Use a shortcode to create WhatsApp cart page and chat widget
• Display a customizable WhatsApp add-to-cart button on:
  • Product page 
  • Shop Page 
• Select two types of cart & checkout preview:
  • Inline 
  • Popup
• Choose custom fields to display on WhatsApp order checkout 
• Add a coupon field at checkout for each WhatsApp order 
• Customize WhatsApp order message with additional variables such as:
  • Product ID
  • Product price
  • Product name 
  • Product quantity 
  • Product link 
• Show/Hide WhatsApp order functionality for specific user roles. 
• Separate order log and order detail page for WhatsApp orders
• Add different WhatsApp numbers for support and booking orders
• Allow users to contact support through WhatsApp chat 
• Assign support queries to multiple agents for WhatsApp 
• Set multiple time slots and days for WhatsApp agent availability
• Choose multiple order statuses for WhatsApp orders. 
• Hide prices for WhatsApp order items. 
• Customize WhatsApp chat widget by adding:
  • Header text 
  • Header text color 
  • Pre-added message 
  • Placeholder for the send message field
• Replace the Add-to-cart button with “Order on WhatsApp” on the product & shop page

With 2 billion+ active users, WhatsApp drives 5x higher conversion rate than traditional methods. Customers prefer WhatsApp as it offers convenience and removes the communication gap between merchants and clients. To boost conversions and improve the overall shopping experience, you can use the WhatsApp Order and Live Chat for WooCommerce extension.

It allows you to add an “Order Via WhatsApp” button on product and shop pages of your store. You can also provide a separate WhatsApp cart and checkout experience to your customers and manage orders from a dedicated WhatsApp order log. Moreover, you can display a customizable WhatsApp chat widget that lets customers engage with your staff in real-time. Simply add multiple agents and set their availability time to provide timely WhatsApp assistance and speed up the entire ordering process.

Allow Customers to Place Orders Through WhatsApp 

WhatsApp nowadays is perfect for building a conversational shopping experience, and in the e-commerce landscape, it’s widely used to keep users updated and improve engagement. However, a common challenge faced by merchants is that they usually lose order tracking. To solve this, you can use the WhatsApp order and live chat for WooCommerce extension.

It allows your customers to place orders via WhatsApp and automatically saves their records in a separate order log. This feature speeds up the ordering process and improves customer satisfaction.

Get a Complete Order Summary Directly on WhatsApp

By using the extension, admins can get real-time tracking once an order is placed from their website. You can easily customize order receiving messages just as you want. Moreover, you can also add additional variables like product ID, product name, product price, product link, and quantity to make your order messages detailed and informative.

Manage WhatsApp Orders Separately 

WhatsApp order and live chat extension allows you to manage WhatsApp orders from a dedicated log. You can easily view complete order details and chat with customers using the WhatsApp chat button placed on the order detail page. This allows you to keep track of multiple orders with ease and respond to customers timely manner. Moreover, you can customize order statuses according to your preferences and keep your customers informed about the progress.

The extension provides your customers with a separate checkout and cart experience specifically designated for WhatsApp orders. You can simply add custom fields to the checkout form and remove existing ones according to your preferences. Moreover, WhatsApp checkout feature also includes a coupon field to let customers apply discounts during checkout. Simply offer a unique shopping experience while excluding any extra steps or delayed confirmations.

Allow WhatsApp Orders on Variable Products 

The WhatsApp order and live chat for WooCommerce extension allows admins to add the Order via WhatsApp feature for variable products too.

Limit WhatsApp Ordering to Specific Products, Categories, and User Roles 

By using the extension, shop managers get the flexibility to restrict WhatsApp orders for specific products, categories, and user roles. You can simply offer an Order via WhatsApp to VIP or paid members and keep the process the same for regular customers. Admins can also exclude products that aren’t suitable for WhatsApp ordering and maintain control over the entire process.

Allow Users to Chat Via WhatsApp 

By using the WhatsApp Order and Live Chat extension, you can enable or disable the WhatsApp chat option according to your business needs. If you decide to keep it enabled, a WhatsApp icon will appear across your website, allowing customers to simply click and chat with your support team anytime.

Add a Customizable WhatsApp Chat Widget 

The extension allows you to display an attractive WhatsApp order widget that allows customers to reach out to you with just a single click. You can customize its appearance according to your store’s theme and add:

• Custom header text
• Background color 
• Welcome Messages 
• Placeholder Text 

Add and Schedule Multiple Support Agents 

WhatsApp Order and Live Chat extension allows you to add and schedule multiple support agents for WhatsApp orders. You can set different availability times and dates for each agent and maintain a smooth process. Moreover, you can provide designated phone numbers and choose to remove any agent according to your needs.