How to Integrate WooCommerce Order Chat into Your Store

When a customer has a question or faces an issue related to their order, the last thing they want to do is to fill out lengthy forms and wait for days for a reply. 

To avoid that for your store customers, you should consider introducing an order chat feature. With just a click, the order chat can instantly connect customers to store admins on the order detail page. 

By offering a convenient order chat option, you can swiftly assist customers, gather valuable feedback, and boost overall satisfaction. If you’re eager to add this feature to your store, this guide is for you. In this article, we’ll go through the process of integrating an order chat feature without any coding. 

Add WooCommerce Order Chat to Your Store – 6 Steps

Here are 6 simple steps to add a WooCommerce order chat feature to your store. We have explained each step in detail so you can easily follow along.

• Install & setup the Order Chat for WooCommerce plugin
• Enable live chat on order detail page 
• Allow customers to attach files
• Show custom messages 
• Customize order chat style settings
• Setup emails for admins and customers 

Now we will explore each of the above steps, one by one. 

1. Install & setup the Order Chat for WooCommerce plugin

Go to Order Chat for WooCommerce product page and download the zip file for the plugin. After you have the file, follow the steps listed below:

• Open your WooCommerce admin panel 
• Click Plugins > Add New 
• Click the Upload plugin and then click Install Now 
• Now click Activate 

Once the extension is installed, you will see the Order Chat under the WordPress admin panel. From there, you can change the order chat settings. 

2. Enable live chat on the order detail page 

After the WooCommerce order chat plugin is installed and activated you will be able to show a chat feature on the order detail page. Once the customer places an order he will be able to communicate directly with the admin and get instant replies without filling lengthy contact forms. 

Go to WooCommerce > Order Chat > General settings, and from there enable

chat for select order statuses. Enabling this setting will ensure chat is enabled for specific orders only. 

3. Allow customers to attach files

Go to WooCommerce > Order Chat > General settings. From there you can enable the file attachment option so customers can add files e.g product sizing requirements, customizations, etc. To limit file uploads, you can add allowed file extension and sizes from the settings as well. 

4. Show custom messages 

Go to General settings and choose to add custom messages for order chat. Once a customer sends a message on chat, you can inform them whether their message was sent or not by displaying a success or failed message notification.

5. Customize order chat style settings

To make the order chat feature visually appealing, you can go to the Style settings and select the background and text color of admin & customer messages as needed. 

6. Setup Emails for Admins and Customers 

You can keep your customers and admins informed when a message is received via order chat. Simply go to the Email settings and customize the heading, subject and text for emails as you want. 

Why Add Order Chat to WooCommerce?

By adding an order chat for WooCommerce option to your store, you can improve the order experience for your customers. If a customer has a question, a request, or wants to report an issue, he can easily contact the admin through the order detail page and get a quick response. This, in turn, fosters trust and presents a professional image for your store. 

Conclusion

In this article, we learned how to add an order chat feature to a WooCommerce store step by step. We learned how to use a plugin to add the feature and easy ways to enable file attachments and custom messages.

If you find this blog useful, we recommend you check out more blogs like this about eCommerce, web development, web tools, and more on Koala Apps.