How WhatsApp Order and Live Chat Can Improve Customer Satisfaction on WooCommerce
Unsatisfied customers are every brand’s nightmare but hard to avoid. Regardless of what you do, you will always have some customers who don’t like your products, feel undervalued, or have questions regarding the product’s authenticity.
This is where the WhatsApp Order and Live Chat functionality can be useful. While the WooCommerce help chat feature is super useful, it isn’t that user-friendly and convenient. With WhatsApp Order & Live Chat for WooCommerce, you can make communication super fast and improve customer satisfaction.
How exactly does that happen, and how does the feature improve user experience, is what we will find out in this article.
What is WhatsApp Order & Live Chat?
WhatsApp Order & Live Chat is a feature that allows customers to place orders and chat with you in real-time. The chat allows customers to ask questions about your products and services and place orders within minutes.
The feature can be enabled across your website or limited to specific user roles, customers, products, and categories. You can add the WhatsApp Order & Live Chat feature using a WooCommerce Chat plugin or insert it programmatically on your site (requires coding knowledge). The feature makes shopping easier for customers while simplifying customer and order management for admins.
6 Ways WhatsApp Order & Live Chat Enhance User Satisfaction
Below are six major reasons why integrating the WhatsApp Live Chat for WooCommerce on your store can keep your customers satisfied:
- Chat & Order Convenience
The WhatsApp Order & Live Chat for WooCommerce works great for customers who find it easier to chat and order on WhatsApp rather than placing orders on your site. Many customers who frequently use WhatsApp are very comfortable with its simple interface and find it easier to send feedback, place orders, and ask questions through messages.
You can choose to keep your current cart system and add the WhatsApp chat and order system on top. If you wish to enable the feature on your store, we recommend you try using the WhatsApp Order & Live Chat For WooCommerce plugin.
- 24/7 Support
Live Order Chat is a 24/7 service that lets customers contact you anytime they want. Whether they run into an issue, want to send feedback, or place an order at 3 a.m. on a Sunday night, they can do so without waiting. The round-the-clock channel of communication gives customers the confidence to place an order, knowing you are just a text away.
- Easy to Reorder Products
With the Order and Live Chat for WooCommerce, you can let your customers easily place repeat orders. For customers who frequently order the same product, they don’t have to go through the hassle of filling out long forms on your website. They can easily place orders on WhatsApp and save time.
- Guaranteed Security
WhatsApp messages are end-to-end encrypted, meaning customers find it safer to communicate on WhatsApp and know that their data will remain secure. Another benefit of WhatsApp is that it ensures consent for all communications and does not bombard users with spam. As online security and privacy are top priorities for most online shoppers, it is important for brands to build trust, and the live chat feature does exactly that.
- Relieve Negative Feelings
When customers are left unanswered or feel unheard, they are more likely to develop negative feelings about a brand. Offering them a convenient way to share their thoughts can avoid this.
In case a customer receives the wrong product, his order is delayed, or has any other issues, he can quickly communicate over WhatsApp Live Chat. This keeps customers satisfied while building a strong fanbase of loyal customers.
- Faster Troubleshooting
When you have a big business, customer queries, and issues, it will take up a lot of time. If these are not resolved timely, you can end up with angry and dissatisfied customers. To handle this easily, you can offer WooCommerce Support Live Chat to help customers easily communicate the issue and receive timely help. With faster troubleshooting, you will not only keep your customers happy but also improve and streamline order management in your store.
Conclusion
So this was our guide on how WhatsApp Order and Live Chat can improve customer satisfaction on WooCommerce. We listed reasons that make WhatsApp chat so useful, like added convenience, timely response, round-the-clock support, etc.
We hope the article helped you better understand the benefits of WhatsApp Order and Live Chat and will enable you to better use the functionality on your ecommerce store. If you find the resource helpful, you should check out more blogs and guides on Koala Apps.