8 WooCommerce Plugins That Will Instantly Improve Customer Experience

Customer experience is one of the most important factors for an online business. In 2025, customers look for convenience, flexibility, and personalization, whether it is in the form of an extra service, customer support, or a simple thank you. Each one of the aspects leaves an impact on your audience, and they feel connected. This is how each factor contributes to the fact that how your audience perceives your brand, and when your strategies are done right, it encourages long-term loyalty and helps you improve overall sales.

According to a study, over 50% of customers leave after a single bad interaction. At the same time, businesses that improve customer experience report revenue growth and a 95% increase in customer retention and loyalty.

In this article, we have listed the top best WooCommerce plugins that can help you add advanced features and convenience for your audience. These plugins are designed in a way that gives your store the flexibility it needs to grow. So, make the right choice and compare each one of them according to your specific preferences.

The Role of Plugins in Customer Experience

WooCommerce add-ons plugins can play a crucial role in improving the overall customer experience for your store. Here are some quick benefits:

a. Enhanced Functionality

By using any WooCommerce customer experience extension, you can improve your store’s functionality, like adding extra product add-ons, gift wrapping services, quick checkout processes, and more. This helps you add convenience for customers while making your store unique from your competitors.

b. Improves Post-Purchase Experience  

Adding different types of features like customization options for products or live chat support can make customers’ experience more unique, and they can freely browse your entire store with ease. Live chat support can solve multiple post-purchase queries and help customers make quick and informed purchase decisions.

c. Offers Personalized Experience

Different types of top WooCommerce plugins provide advanced features that allow customers to personalize items according to their own needs. This flexibility makes the entire shopping experience unique and persuades users to make repeated purchases.

d. Simplified Checkout Process

By removing complex checkout details, you can allow users to directly purchase the item without going through long forms or unnecessary steps. This flexibility improves the entire shopping process and encourages customers to complete the purchase at once.

e. Improved Trust and reliability 

Adding convenience and flexibility for customers improves your store’s credibility and attracts new customers. This helps you gain customer trust and encourage word-of-mouth referrals.

8 Plugins to Enhance User Experience 

Here we list some must-have WooCommerce plugins that you can use to add multiple types of functionalities. These plugins not only improve customer experience but also provide an optimized store management system that stands out among your competitors. Moreover, it is not necessary that you select any one of the mentioned plugins for your store; It entirely depends on your store’s needs and personal preferences. 

All of the listed WooCommerce plugins are feature-oriented, easy to use, and are designed to improve both customer satisfaction and overall store’s performance. Let’s quickly explore their usage and features:

1. My Account Page Editor 

You can use this WooCommerce plugin to boost your store sales and display multiple promotional events, ongoing offers, limited-time deals, or special occasional bundles on customers’ my account page. You can easily choose to add any type of content or custom links, such as product tutorials or detailed guides. This will help you engage your audience from the most visited page and persuade them to view featured deals. 

You can also add endpoints in the form of internal/external links for existing products or categories and restrict them to specific user roles. With a quick drag and drop feature, admins can adjust endpoints according to their preferences and group them for easy access.

Features

• Customize user’s my account page and choose to add extra content 
• Create multiple types of endpoints 
• Use WYSIWYG editor to add pages, links, or any other content
• Choose to edit/remove any endpoint 
• Make endpoints specific to certain customer groups 
• Display a dashboard for users and add information of your choice 
• Insert affiliate or account links to my account page 
• Use custom CSS to adjust dashboard layout and visuals 

2. Smart User Email Verification

This extension comes in the list of top 10 WooCommerce plugins that enhance your stores functionality. It allows you to verify your customer’s email address by sending a verification email. In this way, you can avoid account registration spams and fake orders by just sending verification mails to new or existing customers. You can easily remove unverified customers and maintain a systematic customer database. For the customers who register at checkout, you can restrict their access until the verification is done and display a single-line error message.

Features 

• Enable email verification for customer accounts 
• Send verification emails when a user asks for registration 
• Add a verification link to default new account 
• Choose to exclude email verification for specific customers 
• Redirect users to any custom URL after registration 
• Show email verification notice on order thank you page

3. Country-Based Switcher

Country-based switcher is one of the best WooCommerce customer experience plugins. It allows you to reroute your audience to a specific store version or a website based on their country. This flexibility allows users to freely browse in their specific language and currency, creating a personalized experience that feels relevant and convenient. Admins can simply feature a pop-up or an automatic redirect notification that lets customers easily continue to the new or current website.

Features 

• Redirect users to websites based on their country location 
• Display a pop-up to let customer select their country-based website
• Automatically redirect users to current website or navigate them to country-specific site 
• Customize background and text for the redirection pop-up 
• Add country-based URLs for each location
• Choose to show/hide country selector for specific users only 
• Set up a separate page to display country websites 

4. Order Chat

This WooCommerce plugin by Koala Apps allows customers to communicate with admins directly from the order detail page. You can simply create an option to solve customer queries and allow users to discuss their specific needs related to the item. This can be a simple, small change that can boost WooCommerce conversions and help you gain customer trust. Users can easily put in any query from my account or order detail page and directly communicate instead of filling out lengthy contact forms. Direct chat options can reduce chances of misunderstanding and enhance overall customer satisfaction.

Features 

• Allow customers to live chat upon specific order statuses 
• Notify customers and admins for new messages via email 
• Personalize text and colors for the the messages
• Allow file uploads on each chat and add file type restriction 

5. Custom Thank You Page

A simple yet powerful WooCommerce plugin that not just improves customer experience but also leaves a lasting impact on your audience. WooCommerce custom thank you page shows a success message based on user’s purchased order. You can also add up-sell strategies and promote an engaging buying experience for your customers. You can easily display separate Thank You pages for each customer and encourage them to return to your store by offering multiple discounts or related products. 

Features 

• Customize default Thank You page according to your needs 
• Display thank you pages based on specific user roles and products in order of purchase 
• Choose from multiple built-in templates for thank you page 
• Choose to redirect users to a specific URL 
• Add social platforms icons and link buttons

6. Gift Wrap Option

Increase customer experience and convenience by using the best WooCommerce Gift wrap plugin. It allows you to offer personalized gift wrapping services along with specific products and categories. You can allow users to pack their items using multiple wrapping designs and add a custom message. Admins can charge gift wraps according to their needs and display them on product pages or as a pop-up. You can also create specific gift wrap themes for specific occasions like birthdays, bridal showers, anniversaries, christmas, New Year, halloween, and Valentine’s.

Features 

• Create and add multiple gift wrapping designs 
• Add custom images and name for each design 
• Allow users to add a custom note along with each gift
• Set the position of gift wrapping option according to your needs
• Make gift wrapping fees taxable or non-taxable 
• Track gift wrapping sales from a dedicated dashboard 
• Choose to add quantity-based wrapping limits 
• Set different prices for each gift wrapping design 

7. Skip Cart Direct Checkout

This is a must-have WooCommerce plugin for improving customer experience and reducing cart abandonment. Nowadays, attention span is reducing, and a lengthy checkout process often leads to customer frustration and distractions. To keep your audience engaged, you can use this extension and allow users to skip the cart page and move directly to the checkout. This saves their time and improves the entire buying process. You can add a quick checkout button to desired products and restrict it to specific user roles. Admins can also allow users to adjust cart quantity from the checkout and remove items without navigating back to the cart.

Features 

• Skip cart page and allow users to move direct to checkout 
• Add a customizable checkout button to skip cart page
• Show direct checkout button on specific product pages
• Enable/disable direct checkout button for desired tags & categories 
• Style checkout button using different colors and text 

8. Product PDF Catalog 

This extension adds a downloadable PDF catalog and allows customers to easily view products even when they are offline. They can easily read and view your store’s entire product from a single file. Users can browse offline, share the catalog with others, and review items later. Admins can customize the catalogue using brand’s logo and control its visibility based on user roles and product categories. 

The plugin especially caters to B2B customers who want to purchase items in bulk. Rather than scrolling, they can download a file with a single click and view listed products along with the detailed descriptions. This saves their time and improves the entire decision-making process.

Features 

• Add your products into a PDF file and allow customers to view it offline 
• Choose from 3 pre-made PDF catalog templates 
• Add downloadable PDF on shop, cart, and product pages
• Show or hide titles, images, and SKUs from the PDF
• Upload a PDF catalog using your brand’s logo 

Conclusion

In eCommerce landscape, improving customer experience is crucial for building trust and increasing sales. All above above-listed WooCommerce plugins can help you add advanced and unique functionalities that can set your store apart from other competitors. Apart from that, if you visit WooCommerce marketplace, then you can browse numerous extensions providing features that might be a right fit for your business. Just keep in mind that selecting the right plugin can help you streamline the entire process and give you long-term results. Whether it’s about adding convenience for customers or providing extra services, the right tools can transform your entire Woocommerce store.

FAQS

Q1. How can we improve customer experience in WooCommerce?

To improve customer experience, you can add multiple features like direct checkout experience, file upload option, gist wrapping service, live chat support, country-based switcher, and more. 

Q2. How can we select the right WooCommerce plugin to improve customer experience?

To select the right WooCommerce plugin, you should always consider factors like its compatibility with other tools, easy installation process, 24/7 chat support, frequent updates, and reliability.

Q3. Is it important to improve customer experience in WooCommerce?

Yes, customer experience can help you build trust and increase customer loyalty. You can simply offer multiple features and engage customers with personalized options that make their buying process simple and quick.

Q4. Which plugin is one of the best for improving customer experience?

Well, there are multiple top best WooCommerce plugins that can help you improve customer experience and sales. But on the basis of providing complete functionality, I would suggest Koala Apps Country-based switcher for WooCommerce extension. It simply redirects customers to websites specific to their location and allows them to shop in local language and currency.